Overview

Description:
 
Are you a well-organized person with an attention to detail and excelent communication skills? Can you work independently on your own initiative as well as part of a team? If so, we would like to hear from you. 
We are looking for an open minded and proactive team player to join our Software Development Team in Yerevan. You can participate in application maintenance, troubleshooting, configuration, testing and other aspects of a project’s life-cycle.
Key Responsibilities:
Receiving and registering requests from users
Interacts with users to troubleshoot known issues and problems
Daily communication and cooperation with application developers
Ensuring the communication of complex requirements between the specialist and the user
Preparation of user manuals/guides
Help with maintenans of technical and user documentation
Maintains/updates daily operational documentation
Participates on tests and performs release to the production environment
Setting up work emails/network folders and email groups of Back Office employees in coordination with IT Help Desk
Troubleshooting of network by coordinating it with Local Providers and IT HELP DESK

Responsibilities:

 Key Responsibilities:

  • Receiving and registering requests from users
  • Interacts with users to troubleshoot known issues and problems
  • Daily communication and cooperation with application developers
  • Ensuring the communication of complex requirements between the specialist and the user
  • Preparation of user manuals/guides
  • Help with maintenans of technical and user documentation
  • Maintains/updates daily operational documentation
  • Participates on tests and performs release to the production environment
  • Setting up work emails/network folders and email groups of Back Office employees in coordination with IT Help Desk
  • Troubleshooting of network by coordinating it with Local Providers and IT HELP DESK

Required Qualifications:

Required skills:

  • Analytical and strong problem-solving
  • Fluent communication in English
  • Experience with a similar position is welcomed but not must
  • A positive outlook and can do attitude
  • Motivation to learn new things

 

Nice to have:

  • Basic knowledge of web technologies (JavaScript, HTML, CSS)
  • Experiense with programming is a plus
  • Basic knowledge of unix/linux and windows environment
  • Experience/interest in task management and deployment tools (Git, Trello)