Managed Services Engineer

- Consult and assist customers, providing examples and complete solutions
- Development of client-specific solutions, including configuration and scripting
- Identifying the root cause of the problems reported by customers, suggesting workarounds, reproducing client issues, communicating issues to the software engineering and the management

- Advanced knowledge of Linux/Windows operating system architecture, including diagnostics, shell scripting
- Perl/Python scripting
- Programming experience
- Experience deploying complex server-side software products.
- Knowledge of databases (SQL)
- Knowledge of network tools and protocols
- Ability to communicate comfortably with overseas customers; good speaking skills
- Experience in technical support