Mid Level IT Client Services Manager

- Establish clear communication channels for clients and internal staff in the web development context
- Encourage repeat business and ensure client satisfaction with web development services
- Conducting customer service workshops and presentations
- Monitoring and measuring client satisfaction
- Liaising with different departments about client queries regarding web development services
- Provide clients with expert advice on web development services and products
- Create surveys to collect client information and improve web development processes
- Participate in marketing campaigns to promote web development services
- Handle client requests and troubleshoot web development problems

- Hold a business degree or related qualification with IT and web development knowledge
- Strong communication skills for IT and web development discussions
- Meet deadlines crucial for web development project success
- Understand web development processes and possess computer literacy
- Upper-Intermediate English, both verbal and written
- Maintain a professional, calm, and polite behavior in client interactions
- Reliable and self-motivated
- Knowledge of business in general
- High service orientation
- Knowledge of the web development process is a plus