Overview

“Veritas Technologies Armenia” is looking for a “Mid Level Technical Support Engineer”.

Responsibilities:


- Dealing with Enterprise level customer support issues primarily over the telephone/Webex/email on a daily basis
- Providing customer feedback on their issues as they are progressed
- Maintain accurate and timely records in the Company's ticketing system
- Remain up-to-date with the company’s best practices and its products
- Work as part of a global support team during EMEA hours, in coordination with support centers in other geographic locations operating 24x7 support
- Ensuring high customer satisfaction by providing a professional service and swift resolution to all customer issues
- The role that needs to work will be in shifts. The night shift can be covered from home (the necessary equipment will be provided by the company)

Required Qualifications:


- Experience with Windows Server, Active Directory, SMTP, and Microsoft Exchange
- Knowledge of Server and Microsoft SQL Server will be considered an advantage
- Knowledge of customer service principles and practices will be a plus
- Knowledge of network technologies and information systems will be nice to have
- Fluency in English, both verbal and written communication skills is mandatory/required
- Being a team player and understanding the customer’s needs ensures the continued success of the support center
- A strong telephone presence, with regular communications to keep customers updated about their support cases
- Effective listening and communication skills
- Strong troubleshooting, follow-through, interpersonal, verbal, and written skills
- Strong experience in a technical support environment is preferred
- Success factors include: Strong communication, customer focus, influence and persuasion, commitment to a task, policies/processes/procedures, and teamwork