Overview

“K-Telecom CJSC (Viva-MTS)” is looking for a “Mobile Sales and Service Specialist in Shirak region”.

Responsibilities:


- Drive to cities and villages according to approved schedule and provide services to the customers
- Make negotiations with local official institutions for MobSC installation and proper functioning
- Provide services to the customers according the Company set standards and planned indicators
- Inform and provide necessary promo materials to the customers on the specifications of products, services and tariffs
- Provide technical support to customers on the activation/deactivation procedures of products and services
- Make sales of mobile phones/devices, data devices & accessories
- Provide service to the customers on prepaid/postpaid products, voice and data tariffs
- Accept payments/refills, sell refill cards, reissue SIM cards
- Provide customers with info on monthly invoices, balances, payments and refills as well as on activation/deactivation of services
- Assist customers with information on the products to be obtained by installment and cash as well as on partner companies
- Develop and approve monthly routes with the relevant SC Sales and Service Senior Specialist
- Prepare daily and monthly reports on the balance of cards/devices/products in the stock
- Prepare daily reports on quantity of transactions/cash collected data
- Provide on time and valuable solution to customer claims/complaints on the spot or by the help of other FUs
- Ensure feedback provision to customers on the status of their claims/complaints
- Cooperate with Remzone for preliminary diagnostics and further repairing of customers’ phones

Required Qualifications:


- Higher education
- Work experience in the customer service or sales will be an advantage
- Awareness of GSM technologies
- Awareness of different transactions in billing systems is a plus
- Awareness of Complaint handling management system (ISO 10002)
- Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles
- Driving License B,C
- PC skills: MS-Office applications
- Linguistic skills: Armenian, Russian and English languages
- Good organizational, communication and negotiation skills
- Effective team working and time-management skills
- Conflict and stress management skills

About K-Telecom CJSC (Viva-MTS)

VivaCell-MTS (K-Telecom CJSC) provides mobile coverage in 2G/ 3.75G/ 4G networks offering a wide range of voice and data services all across Armenia since 2005.