Overview

As Operations Manager, you’ll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable. You’ll maximize financial returns, driving development of people, creating and maintaining a memorable guest experience, executing brand standards, and building awareness of hotel and brand in the local community.

Responsibilities:

  • Oversee the day-to-day operations and assignments of FO, F&B and HSK departments 
  • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction
  • Respond to guest complaints or concerns in a prompt and professional manner
  • Review guest feedback and implement strategies for continuous improvement
  • Communicate to appropriate departments all pertinent information requirements and special needs for arriving guests
  • Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
  • Drive a great working environment for teams to thrive – connect departments to create sense of one team

Required Qualifications:

  • Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
  • At least two years’ guest service/hotel experience with at least one year in a supervisory capacity
  • The knowledge of OPERA PMS is a must 
  • Fluency in Armenian, English and Russian languages
  •  Problem-solving and communication skills
  • Literate and tech-savvy 
  • High sense of responsibility