Overview

Responsibilities:

  • Assure proper session assignments to Shoppers 
  • Serve as the first point of contact for Shoppers 
  • Respond to shopper requests via email/chat
  • Handle complaints, provide appropriate solutions and alternatives
  • Follow up with Shoppers to ensure their technical issues are resolved
  • Maintain proper communication within the company for Shopper related issues
    • Actively monitor the completion of customer orders by Shoppers
    • Manually assign orders to shoppers when needed
    • Provide timely feedback to relevant departments to improve customer and shopper experience and overall performance of the department

Required Qualifications:

  • An effective communicator - you're not afraid to ask for help and share learnings.
  • A collaborator - you enjoy working and learning with others.
  • Ability to think tactical and strategic - you're flexible and fast when needed but able to keep sight on the bigger picture.
  • Excellent written and spoken English.
  • 1-2 years experience in customer service role.
  • Ability to learn and adapt quickly to a multinational working environment.
  • Genuine passion for providing the highest level of customer service and experience.
  • Ability to multitask in a fast paced environment.
  • Experience with CRM customer service systems a plus but not a necessity
  • Able to effectively communicate to a wide range of people via email or chat.
  • Ability to quickly assess a situation and problem solve to point of resolution.
  • Must be able to work weekends and night hours.