Overview

Responsibilities:

• Actively monitor live orders on the Buymie network 
• Answering inbound queries from customers and contractors (via email, Chat, Phone) 
• Investigate and resolve customer and contractor queries 
• Troubleshoot with customers and contractors
• Answer product related questions
• Find workarounds for problems
• Provide ad hoc support to other members of the operations team 
• Providing feedback to relevant departments to help improve the customer and shopper experience

Required Qualifications:

• Excellent written and spoken English 
• A smart generalist who’s willing to wear multiple hats 
• A desire to learn and prove yourself in a fast moving environment
• Able to effectively communicate to a wide range of people via telephone or email 
• Ability to quickly assess a situation and problem-solve to the point of resolution 
• Previous experience in a customer-facing role is a plus 
• Previous experience in a tech-startup is a plus 
• Able to learn and adapt quickly to a multinational working environment
• Comfortable working night shifts and weekends