Overview

Responsibilities:

  • Actively monitor the compilation of customer orders by delivery-men (Shoppers)
  • Manually assign orders to shoppers when needed
  • Provide timely feedback to relevant departments to help improve customer and shopper experience and overall performance of the department
  • Serve as the first point of contact for Shoppers 
  • Respond to shopper requests via email/chat

Required Qualifications:

  • Up to 1 year of  experience in customer service role
  • Effective communication skills
  • Great collaboration ability
  • Excellent written and spoken English
  • Stress resistant and capable of making decisions under pressure
  • Ability to learn and adapt quickly to a multinational working environment
  • Ability to multitask in a fast-paced environment
  • Experience with CRM customer service systems is a plus but not a necessity
  • Able to effectively communicate to a wide range of people via email or telephone
  • Ability to quickly assess a situation and resolve the problem
  • Ability to work night hours and weekends
  • Knowledge of MS Excel is a plus