“SoftConstruct LLC” is looking for a “Partner Growth Specialist”.
- Proactive Outreach
- Engage with customers on a regular basis to assess their satisfaction, collect feedback, and identify opportunities for improvement. Anticipate potential issues and address them before they become significant problems
- Customer Success Planning
- Collaborate with customers to develop success plans that align with their business objectives
- Renewals and Retention
- Work towards customer retention by fostering long-term relationships and delivering exceptional customer experiences. Identify renewal opportunities and work with sales and account management teams to ensure customer retention and expansion
- Product Training and Education
- Conduct product training sessions for customers, empowering them to fully leverage the features and functionalities of our offerings. Share best practices and proactively provide insights to optimize their experience
- Customer Advocacy
- Serve as a customer advocate within the organization, representing customer needs, challenges, and feedback to product, marketing, and leadership teams
- Customer Feedback and Insights
- Gather customer feedback and insights to help identify trends, areas for improvement, and opportunities for product enhancement. Collaborate with the product team to prioritize feature requests and improvements based on customer input
Bachelor's degree in Business administration, Marketing, or a related field.
• Excellent knowledge of Armenian, English and Russian. Knowledge of other foreign languages is a plus
•Proven experience in a customer-facing role, such as customer success, account management, or customer support.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
- Strong problem-solving skills, with the ability to think creatively and provide innovative solutions
- Customer-centric mindset with a passion for delivering outstanding customer experiences
- Proficiency in CRM software and customer success tools
- Analytical mindset to track and measure customer success metrics and KPIs
- Ability to work independently and collaboratively in a team-oriented environment
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively