Overview

Responsibilities:

  • Identify and assess Partners’ needs to achieve satisfaction
  • Provide timely, accurate and complete information by using the right methods/tools
  • Interact with Partners to provide and process information in response to inquiries, concerns, and requests about products and services
  • Handle Partners’ complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution
  • Build sustainable relationships and trust with Partners through open and interactive communication
  • Co-operate with company employees to perform high quality service for Partners
  • Maintain strong, long-term partner’s relationships
  • Act as an internal advocate for the Partners
  • Collect, verify and rank partners’ non-technical and technical requests for new product features and functions
  • Present new product upgrades and functionality and ensure Partners have an understanding of the product development and features
  • Other tasks assigned by supervisor

Required Qualifications:

  • Genuine curiosity about gaming and a good understanding of the online industry
  • Experience with management of partner relationships
  • Experience working with key functions in an online business such as service, payments, content, and development
  • Excellent English and Russian written and oral communication skills
  • Open to take new responsibilities
  • Initiative
  • Result-oriented
  • Ability to multitask
  • Creative thinking
  • Attention to details
  • Willingness to work on 24/7 shifts