Overview

The employee is responsible for managing a portfolio of assigned customers.

Responsibilities:


- Building strong and effective relationships with clients through ongoing communication
- Follow up on questions, documentation, and other steps through the sales process
- Maintaining updates with the market conditions and planning approaches using this information
- Be the contact person for B2B clients in all matters related to daily business operations
- Clearly communicate client request to internal teams
- Maintain a well structured and organized task board for all client requests
- Provide clients with trainings and necessary information on how to use our internal tools
- Daily, weekly, monthly, and ad-hoc reporting for all stakeholders on every partnership

Required Qualifications:


- University degree
- Experience of working in a high profile customer service environment is a plus
- Strong relationship building skills
- Excellent communication and interpersonal skills.
- Great organization, planning and prioritization skills, with strong attention to detail
- Strong command of written and spoken English
- Strong command of written and spoken French is a big plus
- Full Computer literacy