Overview

Digitain LLC is looking for a Partners Customer Retention Specialist.

Responsibilities:
  • Plan, execute, and optimize customer retention campaigns using the CRM Tool across multiple channels (email, SMS, push notifications, in-app messages)
  • Analyze player data and campaign performance to identify behavioral trends and recommend tailored strategies for partner growth
  • Set up and monitor retention flows and automation journeys aligned with each partner’s objectives
  • Create and manage gamification mechanics (e.g., tournaments, missions, loyalty programs) to increase player engagement
  • Collaborate with Account Managers and Product teams to understand partner needs and translate them into effective CRM initiatives
  • Provide CRM Tool training and ongoing support to partners, ensuring they understand key features and best practices
  • Segment customer databases for highly personalized targeting based on player behavior and value
  • Ensure compliance with responsible gaming practices and regulatory guidelines in all retention efforts
  • Identify and resolve any CRM campaign or platform issues in a timely manner
Required Qualifications:
  • Bachelor’s degree in Marketing, Business Administration, or a related field
  • At least 1 year of experience in CRM, retention marketing, or a similar role
  • Strong understanding of customer lifecycle and retention strategies
  • Experience working with CRM platforms/tools and analyzing campaign data
  • Excellent communication skills, both verbal and written
  • Analytical mindset with attention to detail and a proactive approach to problem-solving
  • Ability to manage multiple projects simultaneously and work in a fast-paced environment
  • Experience in the iGaming or online entertainment industry
  • Hands-on experience with CRM Tool or similar retention/automation platforms
  • Understanding of casino player behavior and gamification mechanics
  • Fluency in Turkish is a strong plus
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