Overview

Responsibilities:

  • Answer, diagnose, troubleshoot and coordinate incoming support issues of Admin web platform
  • Support and solve issues related to the Platform maintenance, including the check of uploaded packages
  • Keep all process documentation up-to-date in accordance with corporate policies and guidelines
  • Reveal single and recurring problems regarding the platform
  • Collaborate with team members and the line manager to continuously improve accuracy, effectiveness, and efficiency of processes and the system
  • Regularly liaise with branch employees to identify and solve the issues
  • Other duties as assigned

Required Qualifications:

  • Excellent analytical, problem-solving, and organizational skills
  • General networking knowledge and troubleshooting skills
  • Demonstrated ability to identify and understand issues and resolve customer inquiries and develop appropriate solutions quickly and effectively
  • Ability to handle multiple concurrent activities with a positive and flexible attitude
  • Strong motivation to complete tasks quickly and with high quality
  • Desire to develop a deep technical and business understanding of the platform
  • Desire to learn basic database and software-related skills
  • Desire to learn the basics of network protocols and cloud systems.
  • Bachelor’s Degree in computer science, business administration, or related experience
  • Excellent ability to develop & understand software algorithms
  • Equivalent work experience or prior experience in a corporate environment desirable

About Sef International UCO LLC

The Micro Enterprise Development programme started in 1997 as a part of World Vision's sustainable development approach to create job opportunities for the poor in Armenia. To carry out a full-range of credit activities through urban and rural branches i