Premium Client Manager

- Provide advice to clients and introduce the services offered by the Bank
- Open bank, deposit and card accounts and prepare required document packages, make sure all the documents are complete and accurate
- Prepare and maintain client files, both in paper and electronic forms (including in the Bank’s operational system, CRM database)
- Maintain and trigger growth of the time deposit base, prevent possible leakage
- Track clients' account turnover and offer new banking services where necessary
- Track clients' transactions throughout the business process
- Act as liaison between the client and departments of the Bank
- Accept applications from clients for any service offered by the Bank
- Provide advice to clients in relation to completion of payment documents
- Prepare and deliver to clients account statements, references and other informational materials
- Deliver payment cards to clients
- Receive instructions from clients via telecommunication means (phone, fax, email)
- Answer the phone calls of clients
- Keep contact with clients, including for the purpose of:
- Getting clarifications from various departments on client transactions
- Reminding clients of the time deposit expiry
- Reminding of loan repayment dates
- Offering/selling additional bank products
- Develop the assigned clients by offering new services to them and actively participate in client outreach
- Collect and present to division/direction head client observations, recommendations and complaints with regard to
- any operation or service of the bank
- Present daily operations to the Senior/Chief Relationship Manager or the Head of the Direction for review
- Receive cash required for cash operations and return excess cash
- Handle cash deposit and withdrawal operations via client accounts
- Process currency exchange transactions
- Accept and execute clients’ payment orders
- Charge commissions for bank transactions
- Service payment cards via POS-terminals
- Create and check packages of supporting documents for daily transactions
- Submit reports whenever required
- Perform other tasks as assigned by supervisor(s)

- University degree in finance, accounting or economics
- At least 3 years of work experience in customer service
- Knowledge of banking and accounting fundamentals
- Basic knowledge of banking and civil legislation
- Proficiency in MS Word, Excel, AS-Bank 4.0 Operational Day
- Excellent command of Armenian, Russian and English
- Communication skills and courteous manners
- Attention to detail
- Ability to work in a team
- Negotiation skills
- Ability to make decisions under pressure and handle stressful situations