Retail Sales and Customer Care Unit Manager

- Develop, manage and implement the unit functional strategy in accordance with the department mission
- Forecast and set sales quality targets based on market demand, unit needs and goals, customer satisfaction, brand presence
- Ensure the delivery of the projects to achieve the strategic goals
- Plan the unit OPEX and CAPEX based on the company requirements, strategic plans/ projects, the unit needs and risk factors
- Develop annual budget for the unit as well as the sales budget for the company
- Monitor the cost efficiency of the projects and corresponding budget consumptions
- Prepare and monitor business and project implementation plans targeting at the realization of the functional strategy
- Ensure friendly, motivating and effective working environment both for the direct subordinates as well as the whole staff that encourages for better performance results, ideas and innovations
- Establish appropriate channels of communication with other Units of the Company and external providers
- Prevent and resolve conflicts and problems within the unit
- Report to the Department Manager on overall Unit activities relevant to each section on weekly/monthly basis
- Ensure that the Department Manager is adequately briefed on all relevant matters/issues
- Monitor, control and supervise staff duties, responsibilities and delegated tasks
- Ensure proper evaluation of the employees via annual performance appraisals

- High education, Master’s Degree in Business Administration
- 5 years of experience in the Telecommunications industry with an emphasis in Customer care and retail sales sphere, at least 3 years of managerial experience
- Strong knowledge with Customer Service, Sales and CRM
- Knowledge of the telecommunication technologies and models
- Basic knowledge in Finance and Tax Legislation principles
- Basic knowledge of Human Resource Management principles
- Effective leadership skills
- Strong selling skills and ability to influence customer relations management effectively
- Ability to make quick and right decisions
- Project management and strategic thinking
- Time and task management organizational and problem-solving skills
- Excellent communication and presentation skills
- Excellent language (Armenian, English, Russian) skills