Overview

The Roaming Specialist is responsible for running, monitoring, and troubleshooting roaming operations related to roaming billing activities and TAP exchange with DCH (Data Clearing House) or partner operators.The Roaming Specialist is responsible for running, monitoring, and troubleshooting roaming operations related to roaming billing activities and TAP exchange with DCH (Data Clearing House) or partner operators.
Join us and you will receive:
– Health Insurance
– Monthly business mobile package
– Bonuses
– Learning and development opportunities
– A number of paid days off
– Competitive compensation and benefits package
Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position

Responsibilities:


- Ensure all TAP (Transferred Account Procedure) files are processed correctly
- Collaborate with DCH (Data Clearing House) and Roaming Hub
- Follow up on problems with TAP exchange flow
- Monitor the status of sent, missing and pending TAP files
- Perform various tests
- Process roaming invoice generation
- To assist Revenue Assurance team in the investigation of detected fraudulent or suspicious roaming cases
- Prepare Roaming Discount reports
- Setup roaming partners’ billing related information in the billing system
- Monitor all roaming applications and eliminate the identified problems
- Install new features for roaming provided by vendor and perform complete testing
- Check TAPIN re-rating and TAPOUT rating results and eliminate the problems
- Perform modifications in Roaming Mediation system
- Provide regular monthly reports on activities done
- Performing other section related works as assigned by the management

Required Qualifications:


- Bachelor’s degree in a professional field (engineering or information technology preferred) or comparable experience
- 2 years of work experience in telecom billing operations with an emphasis on roaming billing and operations or in related sphere
- Advanced technical knowledge of networks, operating systems and telecommunications network models
- Full mastery of relational databases
- Advanced knowledge of the telecom industry and current issues that impact telecom organizations with a high emphasis on roaming GSM standards
- Good knowledge of Russian and English languages
- Ability to organize and manage multiple assignments within critical deadlines
- Ability to effectively manage change interact in a positive manner with internal and external contacts
- Ability to effectively manage change
- Ability to interact in a positive manner with internal and external contacts
- Ability to maintain the highest level of professionalism, ethical behavior and confidentiality

About K-Telecom CJSC (Viva-MTS)

VivaCell-MTS (K-Telecom CJSC) provides mobile coverage in 2G/ 3.75G/ 4G networks offering a wide range of voice and data services all across Armenia since 2005.