Overview
Responsibilities:
- Assist clients worldwide through a live support;
- Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
- Demonstrate impeccable telephone etiquette and management;
- Handle back office queries;
- Support clients with technical and troubleshooting issues;
- Report to the management;
- Deal with complaints of a varying nature promptly and effectively;
- Provide support and troubleshooting on MetaTrader platforms;
- Liaise with all departments to resolve issues;
- Liaise with the Compliance Officer regarding complaints and approval of accounts;
- Provide all relevant information to clients regarding documents and materials for becoming a client.
Required Qualifications:
- Fluency in the English and Russian languages, both written and spoken (knowledge of any other language will be considered as an advantage)
- Higher education in Linguistics, Communication, Economics or a related field;
- Prior experience in a customer service position will be considered an advantage;
- Computer literacy: very good knowledge of MS Excel and MS Word;
- Positive attitude, excellent communication and listening skills;
- Ability to work in a high-pressure environment, multi-task, prioritize and meet strict deadlines;
- Knowledge of MetaTrader platforms will be considered an advantage.
