Overview

Responsibilities:

  • Assist clients worldwide through a live support;
  • Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
  • Demonstrate impeccable telephone etiquette and management;
  • Handle back office queries;
  • Support clients with technical and troubleshooting issues;
  • Report to the management;
  • Deal with complaints of a varying nature promptly and effectively;
  • Provide support and troubleshooting on MetaTrader platforms;
  • Liaise with all departments to resolve issues;
  • Liaise with the Compliance Officer regarding complaints and approval of accounts;
  • Provide all relevant information to clients regarding documents and materials for becoming a client.

Required Qualifications:

 

  • Fluency in the English and Russian languages, both written and spoken (knowledge of any other language will be considered as an advantage)
  • Higher education in Linguistics, Communication, Economics or a related field;
  • Prior experience in a customer service position will be considered an advantage;
  • Computer literacy: very good knowledge of MS Excel and MS Word;
  • Positive attitude, excellent communication and listening skills;
  • Ability to work in a high-pressure environment, multi-task, prioritize and meet strict deadlines;
  • Knowledge of MetaTrader platforms will be considered an advantage.