Overview

Responsibilities:

  • Reply to the surveys, questions and requests related to the company's general information (services, special offers, tariffs, etc.);
  • Carry out preliminary registration of the client, and transfer the requests to be finalized;
  • Complete the registration, including the registration of the information, processing of the documents;
  • Acquire payments from customers;
  • Start and follow the cease, deactivation or temporary cease according to request of the customers' accounts;
  • During each consecutive contact with the current or potential customers, inform them about the new services and offers;
  • Execute other requests and assignments required by the leadership, within the limits of the job title.

Required Qualifications:

  • University Bachelor's degree;
  • Preferably work experience in a relevant field (welcome staff or Help Line);
  • Excellent computer literacy;
  • Fluency in Armenian, advanced knowledge of Russian and English;
  • Excellent oral communication skills;
  • Flexibility and team work ability
  • Ability to work under pressure and manage stressful situations.

About Ucom LLC

"Ucom" LLC is a unified communications operator in Armenia, which offers symmetrical and mobile broadband Internet and other services.