Overview

NI has an immediate opening for a Senior Applications Engineering Specialist (AE Specialist).
In this role, a successful candidate is focused on enabling repeat business through NI Platform adoption by increasing application proficiency and ensuring long-term account success. This position within the HIL/PST team will be focused on supporting Transportation customers.

Responsibilities:

1. Account Pre-allocation

  • Collaborate with Account Managers on account plans to align and enable account success
  • Ensure customer's project success by directly providing or overseeing support and consulting services activity
  • Build engineer to engineer relationships with focused groups at prioritized accounts

2. Support Plan and Services

  • Assess a customer’s project and create a plan to enable customer success with NI products
  • Execute upon customer success plans by delivering consulting services

 3. Technical Consulting

  • Provide start-up or design assistance to ensure key customers are successful with application development
  • Develop and teach custom training covering complex topics that are relevant to a customer’s application
  • Deliver upgrade assistance for system customers moving to newer versions of the NI platform
  • Review customer's code to ensure best programming practices and scalable architectures are in place

4. Advanced Technical Support and Support Oversight

  • Handle support escalations for NI systems that require expertise beyond standard product support and span multiple product groups
  • Oversee support interactions for targeted top tier accounts, application areas, and customer projects

5. Support & Business Enablement

  • Leverage technical and professional expertise, insight and known-how to improve NI support capability, product supportability, and drive NI business
  • Deliver on technical goals aligned to the various EMEA Go-To-Market Plans
  • Provide oral or written feedback to marketing and R&D on our products, competitor’s products, and third party products
  • Identify and mitigate gaps in product or application knowledge within the support department.

Required Qualifications:

To be considered for this position you should be self-driven with a history of solid customer support and meet the following requirements:

  • Undergraduate or graduate degree in engineering
  • Strong time management and prioritization skills
  • Customer oriented with a passion to drive for closure on customer issues
  • Ability to create and present new material in a teaching environment
  • Experience in Automotive related applications is preferred
  • Software engineering skills, especially C#, C++, .NET
  • Technical knowledge of LabVIEW, NI VeriStand, Automated Test Architectures and hardware technologies including PXI instrumentation, automotive components testing , and automotive protocols is a plus
  • Excelent communication in English, both verbal and written
  • Available to travel up to 25% of the time