“Dexatel” is looking for a “Senior Customer Support Specialist”.
- Provide expert support to customers and internal sales team by responding to customer queries in a timely and accurate manner;
- Identify customer needs and helps customers use specific features;
- Builds and maintains long term relationship with the customer, internal operational and sales team;
- Act as a bridge between the technical support team and clients to improve the understanding and enhance the communication;
- Monitor customer complaints and follow up with them to ensure their technical issues are resolved,
- Assist with departmental process improvements and advise on areas that do not meet customer expectations;
- Performs other position related duties as specified by management;
- At least 3 years of work experience as a Senior Customer Support Specialist or similar CS role;
- Passionate about providing an exceptional customer experience;
- Leadership capabilities and/or handling problematic customer service situations;
- Excellent communication and problem-solving skills;
- Fluent written and verbal communication skills in English language;
- Multi-tasking abilities;
- Patience when handling tough cases;
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.