Overview
“ServiceTitan” is looking for a “Senior Product Intelligence Analyst”.
Responsibilities:
- Work directly with business users to gather requirements, develop solutions, and provide insights using business intelligence platforms such as Tableau
- Define metrics with key stakeholders and monitor impact of releases and product changes at an in depth level
- Build insightful reports and visualizations to surface trends and actionable insights to internal business users
- Inform business and teams of user activity on our platform, establish metrics to identify customer pain points
- Build strong relationships within product and support functions to understand the business needs
- Ensures adequate instrumentation and metrics in place to respond to fundamental business questions on our product and its usage
- Proactively interact with stakeholders to continuously improve and maintain analytics infrastructure and help continuously inform business decisions
Required Qualifications:
- Bachelor degree in a business or quantitative field
- 5+ years of experience as a business analyst
- Tableau and/or powerBI (tableau strongly preferred)
- SQL knowledge and previous experience with data warehouses (redshift, azure data warehouse, snowflake …)
- Strong knowledge of Microsoft Excel including pivot tables
- Strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with great attention to detail
- Comfortable with tight deadlines in a high-growth environment
- Excellent written, verbal and presentation skills are required
