Overview

Responsibilities:

  • Receive and process tickets and service requests from company staff
  • Keep tense contact with the responsible teams/specialists
  • Continuously review tickets’ providing information about resolution process
  • Answering inbound calls, chats/e-mails, provide immediate response in communication channels and assist employees, who have questions about the tickets
  • Performing research at a supervisor’s request
  • Assisting with the implementation of new processes and procedures
  • Be ready and willing to take on additional responsibilities
  • Other duties as assigned by the immediate supervisor 

Required Qualifications:

  • Readiness to gain new knowledge and work with various departments in the company
  • Advanced computer user
  • Good knowledge of Microsoft Office
  • Excellent verbal and written communication skills in Armenian and English, knowledge of Russian or other languages is a plus
  • Ability to multitask
  • Ability to work well under pressure
  • Excellent interpersonal and communication skills.