Overview

“TELUS International Europe” is looking for a “Social Media Content Review Analyst with Armenian and Russian”.

Responsibilities:

Responsibilities:

  • Assist our community and help resolve inquiries empathetically
  • Respond to user inquiries with speed, empathy and accuracy
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
  • Become and remain knowledgeable about client’s products and community standards
  • Make well-balanced decisions to be an advocate for our community
  • Display a commitment to doing what’s right for our community and support the client’s mission
  • Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content
  • Analyze and use relevant data to develop ways to improve the overall user experience on the site
  • Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside our company policy to the global team

Required Qualifications:

Qualifications:

  • Fluent reading and writing skills in Armenian and Russian
  • Proficiency in English
  • Awareness of political and social situation in Armenia
  • Knowledge of modern culture, interest in current events, pop culture and history of Armenia
  • Reason and Analytical Capabilities
  • Open for shift working system – morning, evening and night shifts (Monday - Sunday)