Overview
• Improving customer service quality/experience, productivity and profitability
• Ensure to hit personal KPIs (chat/call/email numbers, net deposits, activations, CSAT etc.)
• Identifying and developing high net worth clients and ensuring smooth transition to the Relationship Management team
• Answering e-mails, assisting with client registrations, deposits, trading, withdrawals, client training
• Liaising with all departments to resolve issues
• Providing all relevant information to clients regarding documents and materials for becoming a client
• Language skills: Fluent English speaker and native Spanish speaker
• Excellent spoken and written communication skills required
• Ability to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Knowledge of Meta Trader platforms will be considered an advantage
• Previous experience in a similar position will be considered an advantage
