Overview

Responsibilities:

• Improving customer service quality/experience, productivity and profitability

• Ensure to hit personal KPIs (chat/call/email numbers, net deposits, activations, CSAT etc.)

• Identifying and developing high net worth clients and ensuring smooth transition to the Relationship Management team

• Answering e-mails, assisting with client registrations, deposits, trading, withdrawals, client training

• Liaising with all departments to resolve issues

• Providing all relevant information to clients regarding documents and materials for becoming a client

Required Qualifications:

• Language skills: Fluent English speaker and native Spanish speaker

• Excellent spoken and written communication skills required

• Ability to work efficiently under pressure

• Excellent computer skills (Microsoft Excel and Word)

• Knowledge of Meta Trader platforms will be considered an advantage

• Previous experience in a similar position will be considered an advantage