Overview

Exinity Group is looking for a skilled and motivated Spanish Speaking Customer Solutions Representative. The incumbent will report directly to the Head of Customer Solutions.
Full-time, in shifts for a total of 40 hours/ week (5 days a week, 8 hours per day); shifts may apply to weekends as well
Competitive remuneration and benefits package; medical insurance will be provided after the completion of the probation period.

Responsibilities:


- Improving customer service quality/experience, productivity and profitability
- Ensure to hit personal KPIs (chat/call/email numbers, net deposits, activations, CSAT etc.)
- Identifying and developing high net worth clients and ensuring smooth transition to the Relationship Management team
- Answering e-mails, assisting with client registrations, deposits, trading, withdrawals, client training
- Liaising with all departments to resolve issues
- Providing all relevant information to clients regarding documents and materials for becoming a client

Required Qualifications:


- Language skills: Fluent English speaker and native Spanish speaker
- Excellent spoken and written communication skills required
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of Meta Trader platforms will be considered an advantage
- Previous experience in a similar position will be considered an advantage