Overview

Digital Edge is seeking a system/network administrator with good English knowledge to join our technical support team.

Responsibilities:

-Monitor IT systems
-Work with monitoring/alerting systems, troubleshoot and solve arising issues with engaging other teams if needed
-Act rapidly in critical situations, handling multiple alerts simultaneously.
-Be able to ensure high availability and SLAs
-Control the accuracy of responses to all received claims and problems from clients
-Manage, track, report and process assigned tickets daily and across shifts
-Redirect problems to the appropriate departments
-Create reports and ensure proper workflow
-Work in 24x7 team, with day and night shifts

Required Qualifications:

-Written and verbal communication skills in English
-Good knowledge and hands-on experience in Windows and Linux Servers
-Troubleshooting and customer service skills
-Strong analytical and organizational skills, with passionate attention to detail
-Ability to multi-task, prioritizing multiple objectives and initiatives

About Digital Edge

Digital Edge provides unparalleled Managed Cloud Solutions, as well as, superior Information Technology Support Services.

Skilled and accredited, with a proven track record for almost 20 years, we operate exclusively within prime data center faciliti