Overview

Responsibilities:

  • Build testbeds, scripts for automated tests and execute them
  • Execute manual tests and build test reports
  • Provide technical support via phone, e-mail and through support portal to address technical challenges
  • Troubleshoot customer reported incidents
  • Gather, review and record log files, traces, configuration, environmental information and network topology data
  • Maintain accurate and timely records in our incident tracking system as well as problem report database.

Required Qualifications:

  • BS or MS in Computer Science or equivalent is required
  • At least 2 years of experience as a technical support engineer, network administrator or similar
  • Good knowledge of English language
  • Knowledge of networking protocols is required
  • Knowledge of VoIP protocols is required
  • Excellent problem-solving and communication skills.

About EpygiArm LLC

EpygiArm LLC is a software development company specializing in design and development of systems for IP telephony and telecommunications.