Overview

Responsibilities:


- Provide timely responses to meet service levels and response times for customers
- Create reports that provide statistics on customer issues
- Work with the developers to improve visibility of issues in the field, monitor software updates
- Evaluate, evolve and improve the support call process and technology use
- Escalate high profile and complex incidents to the product management
- Front-line responses to client's technical support calls
- Maintain technical support database
- Monitor and report customer repair status

Required Qualifications:


- At least 1 year work experience in the mentioned field
- Experience in working with financial software is a plus
- Ability to meet deadlines and work under pressure
- Ability to promptly answer support related email, chats and other electronic communications
- Proficiency in Internet related applications
- Technical background, excellent technical skills
- Self-motivated, detail-oriented and organized personality
- Customer-oriented personality
- Excellent communication skills
- Ability to work under pressure
- English language communication skills

About Fast Credit Capital UCO CJSC

"Fast Credit Capital" Universal Credit Organization Closed Joint-Stock Company was registered and licensed in 2011. The credit organization commits to actively expend its geography and to found branches in each regional center and in all big ci