- Responding to support requests raised through the aforementioned support JIRA projects
- Working with issue reporters, as necessary to help understand and resolve a given issue
- Resolving issues in a timely manner, based on issue severity
- Providing clear and concise feedback on issue progress, questions and resolutions
- Proactively reviewing the aforementioned JIRA support projects for outstanding issues, and taking them (the issues) forward to eventual resolution
- Documenting and promoting best practices or common issue resolutions, so as to empower company developers to resolve their own issues and reduce the likelihood of recurring issues
- Production follow up, installation, upgrade, patch management, test of plugin.
- Manage advanced support and consultancy on JIRA and Confluence tooling. This implies to be in touch with BU to clarify their needs, propose the adapted solution based on JIRA/Confluence and support them regarding the realization.
- Ability to diagnose and troubleshoot basic technical issues
- Advanced Linux skills (Scripting, bash)
- SQL experience
- Fluent English communication skills
About Energize Global Services CJSC
Energize Global Services CJSC is a software development company that provides IT services for partners all over the world and develops its own products.