Overview

Responsibilities:

  • Response to the company's customers' telephone calls, letters and virtual requests of technical character in an efficient and timely manners․
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about Internet products and services․
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more․
  • Fix registered problems during the first contact and transfer non-resolved requests if necessary to the corresponding departments or staff member․
  •  Follow up to the accomplishments of registered customer requests․
  • Conduct an ongoing registration of customer requests and accomplishments or any other outcomes․
  • Report on the carried out activities and results to the technical support team leader.

Required Qualifications:

  • University degree (in progress of study is acceptable)
  • Technical aptitude (computer literate, able to quickly learn new applications)
  • Basic understanding of the following protocols; IPv4, TCP/UDP, DHCP & ARP․
  • Knowledge of Linux/Unix systems will be a plus․
  • Familiarity with mobile device software and hardware․
  • Strong customer service and communication skills․
  • Strong troubleshooting skills․
  • Fluent in Armenian and Russian to support customers via phone and email․
  • Knowledge of English․
  • Prior contact center experience preferred, but not essential․
  • Have a flexible schedule, including the ability to work shift and weekends․
  • Good team and Individual player.

About Ucom LLC

"Ucom" LLC is a unified communications operator in Armenia, which offers symmetrical and mobile broadband Internet and other services.