• Identify and assess User’s needs to achieve satisfaction and provide world class support;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Handle complaints, provide appropriate solutions and alternatives in timely matter and follow up to ensure resolution;
  • Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification;
  • Set up and optimize company pages within each platform to increase the visibility of company’s social content
  • Follow communication procedures, guidelines and policies;
  • Research and analysis of user requests;
  • Communicate with user’s through various channels;
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information;
  • Collaborate with development and quality assurance engineers;
  • Collaborate with other departments to manage reputation, identify key players and coordinate actions.

Required Qualifications:

  • BS in Communications, Marketing, Business, New Media or Public Relations;
  • At least 1 years of professional experience in a comparable position;
  • Excellent verbal and written communication skills;
  • Fluency in English, Hindi;
  • Familiar with CRM systems and practices;
  • Quick learner and ability to develop as a professional;
  • Understanding cultural peculiarities of different countries;
  • Working under pressure and keeping calm in different situations;
  • Ability to multi-task, prioritize and manage time effectively;
  • Ability to work in a team and with minimum supervision;
  • Ability to work flexible schedules (night shifts)․