Overview

Responsibilities:


- Produce with impact: Develop effective documentation that promotes self-service and efficiency for our end-users and internal employees
- Identify and track: Help the team track and identify documentation areas impacted by UI changes and new features
- Audit and optimize: Participate in audits of existing documentation to ensure optimization of content architecture and accuracy of content
- Write clean and clear copy: Author easy-to-understand, customer-facing guides and help articles, including work with product managers and product teams to get an in-depth understanding of the product and documentation requirements
- Collaborate and participate: Work with the Documentation team to improve content as we enhance the customer experience through new feature release and improvements

Required Qualifications:


- Bachelor’s degree in English, Technical Communications, Computer Science, Engineering, or related fields
- Experience in technical writing, professional editing, or grant writing (3+ years preferred)
- Experience with software development/SaaS (2+ years preferred) or educational equivalent
- Excellent grammar and proofreading skills
- Ability to organize and simplify large amounts of data and information and multi-tiered processes
- Ability to coordinate multiple ongoing projects and documentation
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and via images/media
- Familiarity with HTML, CSS, and JIRA, and demonstrated ability to learn new software and technical skills
- Preferred Skills (if you have one of the following skills, this will be significant bonus)
- Experience with single-source/component-based authoring tools
- Knowledge of home services industries (plumbing, electrical, HVAC, and the likes)