Overview
Responsibilities:
Things you will work on:
- Balance assignments within the team when workloads are uneven, manage conflicting priorities
- Make sure the team is focused on the right things by helping Technical Writers effectively balance high-priority tasks with other content, experience, and process improvements
- Make sure that every Technical Writer on their team has clear priorities from their teams for each milestone
- Manage documentation improvement efforts. Coordinate regular content audits for documentation in the area of responsibility
- Make sure by the time of release all documentation, guides, and related content were shipped
- Help Technical Writers refine their writing skills by spot-checking content and providing editorial feedback
- Encourage efficient collaboration by defining processes that align with the rest of the development team, are consistent and efficient
- Create practices that encourage keeping documentation up to date and easily discoverable.
- Assist in the analysis and improvement of methods, tools, processes, and technical writing standards within the team
Required Qualifications:
Required qualifications:
- A graduate degree, a technical background is preferable
- Experience in setting up online documentation
- Proven experience in managing, mentoring, and training teams of Technical Writers
- Experience working on production-level documentation
- Self-motivated and strong organizational skills
- Strong written and spoken communication skills
- Strongly developed decision making and problem-solving skills
- Experience with workflows and tooling used by engineering, operations, product teams
- Experience engaging with a wide range of stakeholders across a company
