Overview

Responsibilities:

  • Contact people by telephone and record responses to provided questions
  • Perform database in support of QA specialist and other staff in the department, entering survey responses into the database and special software (Survey Monkey, CATI)
  • Demonstrate a courteous, customer service approach
  • Check all responses for accuracy, spelling, and grammar
  • Follow established guidelines and survey methods

Required Qualifications:

  • High school diploma
  •  Minimum of three months experience as a telephone interviewer supporting a survey research lab, in-person interviewing or census, call center, customer helpline, or other work involving computer-assisted telephone communications
  •  Strong verbal communication skills are required
  •  Excellent reading and listening skills
  •  Ability to maintain focus in a fast-paced environment
  •  Professional customer service attitude
  •  Professional appearance and attitude
  •  Strong attention to detail is imperative
  •  Ability to record data accurately is critical
  • Strong interpersonal skills
  •  Detailed oriented MS Office