Overview
Responsibilities:
- Contact people by telephone and record responses to provided questions
- Perform database in support of QA specialist and other staff in the department, entering survey responses into the database and special software (Survey Monkey, CATI)
- Demonstrate a courteous, customer service approach
- Check all responses for accuracy, spelling, and grammar
- Follow established guidelines and survey methods
Required Qualifications:
- High school diploma
- Minimum of three months experience as a telephone interviewer supporting a survey research lab, in-person interviewing or census, call center, customer helpline, or other work involving computer-assisted telephone communications
- Strong verbal communication skills are required
- Excellent reading and listening skills
- Ability to maintain focus in a fast-paced environment
- Professional customer service attitude
- Professional appearance and attitude
- Strong attention to detail is imperative
- Ability to record data accurately is critical
- Strong interpersonal skills
- Detailed oriented MS Office
