Overview

“TELUS Agriculture & Consumer Goods” is looking for a “Trade Analyst – Claims”.

Responsibilities:


- Create claims, input required fields, attach backup, balance to the backup received, and choose a contract that best matches the claim backup coming in
- Update daily stats on manual and eclaim counts and dates, moving claims from evaluation to complete and updating all records
- Ensure proper coverage for all accounts assigned, keeping the dates in sync, list bad mappings, communicating any questions with the Account Manager and/or Director of Client Services
- Reach out and resolve customer claims, work missing back up reports
- Manage mailbox, and monitor VIP customers to ensure they are processed as priority
- Use Excel daily to manage different aspects of the role
- Work on brand new accounts once started and work closely with the Account Manager to get the manual created for other team members

Required Qualifications:


- Very good knowledge of the English language
- Fully computer literate
- Advanced Excel skills, including the ability to create pivot tables and properly sum data
- Excellent communication skills
- Ability to complete work accurately
- Excellent time management skills