Overview

Digitain LLC is looking for a Turkish Speaking Account Manager.

Responsibilities:

  • Build, develop and maintain strong, long-lasting and trusted advisor relationships with our partners, stakeholders and executive sponsors
  • Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and in person meetings
  • Communicate with partners at a senior level to resolve issues and inquiries
  • Adhere to the highest professional standards while managing partners’ accounts
  • Collaborate with the Sales team to onboard and integrate new partners, develop existing relationships 
  • Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
  • Manage projects within client relationships, carry out client goals while meeting company goals
  • Drive client retention, renewals, upsells and client satisfaction
  • Identify and develop new businesses, existing business growth opportunities with our partners and/or identify areas of improvement 
  • Manage partner’s challenging requests and/or issues escalation to appropriate departments 
  • Actively communicate with relevant departments, ensure the timely and successful delivery of solutions according to partners’ needs and objectives
  • Resolve complaints and prevent additional issues by improving processes
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
  • Monitor and analyze customer’s usage of our product
  • Collect and analyze data to learn more about partners’ behavior
  • Forecasts and tracks client account metrics
  • Feeding back all suggestions for improvement and market research to senior staff
  • Stay up-to-date with company products and services, identify industry trends
  • Provide input on new processes and workflows as needed
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Required Qualifications:

  • Bachelor’s Degree in related field
  • At least 3+ years of proven account management or customer service related experience
  • Experience in gaming industry will be considered as a big plus
  • Advanced knowledge of Armenian language and excellent knowledge of English and Russian languages
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to details
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Self-motivated individual with the ability to thrive in a results-driven environment
  • Ability to work under high pressure
  • Natural relationship builder with integrity, reliability and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem solving skills
  • Excellent time and project management skills