Overview

Digitain is seeking for energetic and highly motivated Turkish Speaking Partner Service Specialist to join its Customer Support team.

The job is shift based and includes morning, evening and night shifts.

We offer:

2 weeks intense dedicated training to set you up for success

Free lunch

Fun, high-energy work environment

Continuous mentoring and development

Referral bonuses

Bonuses for night shifts

Responsibilities:

Identify and assess Partners’ needs to achieve satisfaction
Provide timely, accurate and complete information by using the right methods/tools
Interact with Partners to provide and process information in response to inquiries, concerns, and requests about products and services
Handle Partners’ complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution
Build sustainable relationships and trust with Partners through open and interactive communication
Co-operate with company employees to perform high quality service for Partners
Maintain strong, long-term partner’s relationships
Act as an internal advocate for the Partners
Collect, verify and rank partners’ non-technical and technical requests for new product features and functions
Present new product upgrades and functionality and ensure Partners have an understanding of the product development and features
Other tasks assigned by supervisor

Required Qualifications:

Genuine curiosity about gaming and a good understanding of the online industry
Experience with management of partner relationships
Experience working with key functions in an online business such as service, payments, content, and development
Excellent English and Turkish written and oral communication skills
Open to take new responsibilities
Initiative
Result-oriented
Ability to multitask
Creative thinking
Attention to details
Willingness to work on 24/7 shifts