Overview

Responsibilities:

  • Answer questions about our application while providing high quality and proactive support to our customers.
  • Where required, raise support tickets for our product team to provide fixes
  • Own and maintain our customer facing knowledge base in English and Armenian
  • Always seek to make improvements to our customer experience
  • Work with QA and product team to propose new features and improvements to our products

Required Qualifications:

  • Excellent knowledge of English language is a must
  • High level computer literacy: typing, MS Office
  • Previous work in a customer support role (call center) is desirable
  • Knowledge of French is desirable

About Tumo Center for Creative Technologies

Tumo is an after-school learning center where teenagers acquire digital media skills free of charge. Thousands of students attend Tumo on a regular basis and participate in its innovative, self-paced program. Its educational framework is based on a proprietary platform that promotes learning through interactive game-like levels, exposing users to increasingly challenging activities. Tumo's educational methodology is based on a large set of self-instructional activities that each of the Center's students assembles into a personal learning plan in the areas of animation, game development, web development and filmmaking. To learn more about the Tumo Center for Creative Technologies, please visit: www.tumo.org