We are excited to announce an opening for a UX Researcher position at the Content Development and Production team at Tumo Center for Creative Technologies. As a UX Researcher, you will be responsible for conducting user research to understand the needs, preferences, and behaviors of our students across all TUMO centers locally and internationally. The team will use your research findings to design and develop educational content, ensuring that it is engaging, effective, and user-friendly.


- Conducting user research to understand the needs, preferences, and behaviors of our students
- Collaborating with the content development and production team members to identify research questions and develop research plans
- Designing and implementing research studies using a variety of qualitative and quantitative methods, such as surveys, interviews, and usability testing
- Analyzing research data and synthesizing findings to develop insights and recommendations for content development and production
- Creating user personas, journey maps, and other user-centered design deliverables to inform the development of educational content
- Testing educational content, ensuring that it meets user needs and expectations
- Contributing to the development of user-centered design processes and best practices
- Staying up-to-date with industry trends and best practices in user research and design and applying the relevant ones to TUMO’s educational context

Required Qualifications:

- 1+ years of experience in conducting user research, preferably in an educational or e-learning context
- Knowledge of and experience with qualitative and quantitative research methods, including surveys, interviews, and usability testing
- Experience with user testing, including designing the tests and analyzing results
- Excellent communication skills, including the ability to present research findings in a clear and concise manner
- Ability to work independently and collaboratively with cross-functional teams
- Strong organizational skills and attention to detail
- Demonstrated passion for user research and design, with a desire to stay up-to-date with industry trends and best practices
- Familiarity with user-centered design principles and practices, including creating user personas, journey maps, and other design deliverables is a plus
- The ideal candidate will have a strong background in user research, with experience in both qualitative and quantitative research methods. Experience in the field of EdTech is a plus. You should also have excellent analytical and problem-solving skills, as well as the ability to work collaboratively with designers, developers, and other stakeholders

About Tumo Center for Creative Technologies

Tumo is an after-school learning center where teenagers acquire digital media skills free of charge. Thousands of students attend Tumo on a regular basis and participate in its innovative, self-paced program. Its educational framework is based on a proprietary platform that promotes learning through interactive game-like levels, exposing users to increasingly challenging activities. Tumo's educational methodology is based on a large set of self-instructional activities that each of the Center's students assembles into a personal learning plan in the areas of animation, game development, web development and filmmaking. To learn more about the Tumo Center for Creative Technologies, please visit: www.tumo.org