Call center and customer support specialist

• Manage large amount of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Meet personal/team qualitative and quantitative targets

• Higher education
• Computer knowledge - MS Office (Word, Excel)
• Customer orientation and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

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