CRM Incident Specialist/VBET

• Analyze customer data per client to identify key metrics
• Respond to customer bonus requests
• Respond to problematic user cases
• Collaborate with regional, risk management and customer support teams to align CRM strategies with business objectives
• Ensure that all customer journeys are executed properly
• Be informed about running promotions and offers of all regions

• Bachelor's degree or equivalent experience in marketing/economics or a related field
• Proficiency in Armenian and English, knowledge of other languages is an advantage
• Working proficiency with Microsoft Excel
• Ability to work in a fast-paced environment
• Ability to work in a team and independently, collaborate and meet deadlines
• Strong communication and analytical skills
• Strong arithmetic skills will be considered as an advantage

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