Customer Service Agent

• Serve all passengers in an efficient and courteous manner
• During the shift periodically control airport halls' cleanness, lighting, ventilation and the functionality the area’s equipment and facilities, and if necessary to inform the corresponding departments about problems
• Handle all passenger requests and fulfill them as quickly as possible, and if they have questions to provide them correct and complete information
• Be knowledgeable about the airport and services provided
• Provide proper service in all airport areas covered by the area: (arrival halls, departure hall, information desk, public zone)
• Organize surveys in the airport in order to collect the passengers’ opinion about the quality of services rendered in the airport

• Good knowledge of Armenian, Russian and English languages
• Good communication skills
• Computer skills
• Ability to work with clients
• Ability to work under pressure

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