Information Desk Clerk, Yerevan branch network

• Meet and greet visitors, provide on-site advice
• Direct the visitors to the relevant front-line staff/units depending on their needs; receive, sort and send documents and letters on a daily basis
• Respond to the customer inquiries concerning the Bank products and services, as well as their fees and rates

• Accompany customers to the safe deposit lockers vault for the customers to use the lockers
• Update the data in the system, activate various services provided by the bank and make changes as the case may require
• Open new cards, card accounts and accept respective applications
• Accept other applications and requests
• Accept payment documents related to the payment cards
• Create and check packages of supporting documents for daily transactions
• Perform other duties defined under internal regulations of the Bank and assigned by the manager

• University degree
• Work experience is a plus
• Excellent communication skills
• Strong sense of responsibility
• Excellent organizational skills
• Flexibility, time management skills and ability to multi-task
• Interpersonal and conflict management skills
• Listening skills, ability to refer clients to the right place and solve problems on the site
• Client-centric approach
• Team player
• Ability to solve problems and handle difficult situations
• Knowledge of MS Word, Excel, Outlook and AS Bank will be an advantage.
• Excellent command of Armenian, Russian and English (knowledge of other languages will be an advantage)

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