Overview

SoftConstruct is looking for a Account Manager (English and Spanish languages).

Responsibilities:
  • Build and maintain strong, long-lasting partner relationships
  • Be a connecting point between partners and internal teams
  • Work with partners on optimizing return on investment across gaming products
  • Collect, verify and rank partners' non-technical and technical requirements for new product features and functions
  • Understand the objectives and the logic of each request, report the case to the appropriate internal team
  • Handle additional tasks delegated from the upper management
  • Collaborate with Key account managers to identify and grow opportunities within the market, and handle the weekly/monthly planning in a timely manner
  • Do daily/weekly analytics of the partners' business state based on the platform reports, identify areas of improvement, offer solutions
  • Fluently master all the BC tools, games and features to be able to train the partner and give clear, accurate and detailed information on each of them
  • Present new product upgrades, functionalities and to make sure the partner understands them
  • Manage in an efficient and timely manner all operational issues that impact on the smooth delivery of the service to partner
  • Constantly monitor the websites, reveal the weaknesses, and send report to partner on the improvements and modifications that can be conducted, and will be more beneficial
  • Generate new ideas on the development of the platform and products
  • Periodically get acknowledge with the Gambling industry news, research the competitors
  • Work is from 3 pm to 12 am
Required Qualifications:
  • Bachelor's degree
  • Basic technical skills are preferable
  • Excellent knowledge of both English and Spanish languages
  • Strong communication skills and ability to remain calm and professional in all circumstances
  • Good communication skills are a must, good team member
  • Attention to details
  • Good problem-solving skills
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