Overview

EvocaBank is looking for a Customer Service Quality Management Specialist. If you are a person with an eagerness to find out-of-box solutions and use innovations, have strong interpersonal and communication skills, an ability to work in a team and high sense of responsibility then EvocaBank is waiting for you.

Responsibilities:
  • Register formal and informal customer complaints and ensure appropriate course of action;
  • Study customer opinion, and evaluate customer service satisfaction;
  • Introduce new service employees with the service culture and standards through training and mentorship;
  • Conduct checkings to ensure proper level of service skills and knowledge of the service staff;
  • Research to improve the quality of customer service, identify issues and present solutions, and perform other task assigned by the supervisor.
Required Qualifications:
  • University degree in Economics, Management or relevant fields;
  • At least 2 years of work experience in Customer Service in the financial-banking sector;
  • At least 1 year of experience in Service control or Complaint management;
  • Excellent knowledge of AS Bank program;
  • Ability to identify and solve problems;
  • Time management skills;
  • Ability to quickly navigate the situation and set priorities;
  • Initiative and sense of responsibility;
  • Excellent communication and negotiation skills;
  • Presentation skills and ability to work with an audience;
  • Good knowledge of English and Russian languages.
Please note: Our intelligent job search engine discovered this job and republished it for your convenience. Please be aware that the job information may be incorrect or incomplete. The job announcement remains the property of its original publisher. To view the original job and its full details, please visit the job's URL on the owner’s page.

Please clearly mention that you have heard of this job opportunity on https://ijob.am.