Overview

TUMO Center for Creative Technologies is looking for a Account Manager.

Responsibilities:
  • Develop an excellent understanding of TUMO operations, products and best practice
  • Serve as a subject matter expert on products features
  • Build and maintain strong relationships with staff members at all levels of partner organizations
  • Assist partners with strategic short and long-term planning on a regular basis
  • Provide coaching and training on TUMO product best practices
  • Analyze operational data, identify potential issues and proactively address them
  • Implement creative solutions in collaboration with local partners to improve operations
  • Act as an escalation point for support tickets related to accounts
  • Regularly report on center operations to the partner and TUMO’s management
  • Work closely with the TUMO Quality Assurance team to schedule KPI evaluations
  • Contribute to the improvement of internal processes as part of TUMO International team
Required Qualifications:
  • A passion for education and innovation
  • At least 3+ years of relevant experience in customer management or account management role
  • Excellent project management skills with strict attention to detail
  • Ability to anticipate partner needs and take proactive steps to address risks and issues
  • Strong problem-solving skills and a demonstrated ability to overcome challenges
  • Excellent English language communication skills (written and verbal)
  • Proficiency in Excel and PowerPoint
  • Strong interpersonal and organizational skills
  • Ability to learn quickly and adapt to new challenges
  • Willingness to travel regularly
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