Overview

Responsibilities:
  • Build and maintain strong, long-lasting partner relationships
  • Be a connecting point between partners and internal teams
  • Work with partners on optimizing return on investment across gaming products
  • Collect, verify and rank partners' non-technical and technical requirements for new product features and functions
  • Understand the objectives and the logic of each request, report the case to the appropriate internal team
  • Handle additional tasks delegated from the upper management
  • Collaborate with Key account managers to identify and grow opportunities within the market, and handle the weekly/monthly planning in a timely manner
  • Do daily/weekly analytics of the partners' business state based on the platform reports, identify areas of improvement, offer solutions
  • Master all the BC tools, games and features to be able to train the partner and give clear, accurate and detailed information on each of them
  • Present new product upgrades, functionalities and make sure the partner understands them
  • Manage all operational issues that impact on the smooth delivery of the service to partner in an efficient and timely manner
  • Monitor Constantly the websites, reveal the weaknesses and send report to partner on the improvements and modifications that can be conducted and will be more beneficial
  • Generate new ideas on the development of the platform and products
  • Stay updated with the Gambling industry news, research the competitors
Required Qualifications:
  • Excellent knowledge of the English, Russian and Armenian languages
  • Knowledge of any other foreign language will be considered as an advantage
  • Bachelor's degree in Communication, Literature, Business Administration or any related field
  • At least 2 years of experience working in sales, customer support, or client relationship management role
  • Proven record of accomplishment of managing and growing client accounts
  • Excellent verbal and written communication skills
  • Ability to proactively resolve client challenges and ensure high satisfaction levels.
  • Basic knowledge in CRM tools and Microsoft Office is preferred
  • Good problem solving skills
  • Good organizational and time management skills
  • Data driven and customer service oriented person
Note:

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